Every saree is checked before it ships. We inspect fabric, print and finish on each piece, and record a packing video for every order that leaves us.
What we accept
Returns are accepted within 48 hours of delivery in these cases:
- The saree arrived damaged or defective
- The wrong product was delivered
- The matching blouse piece was missing
An unboxing video is required for every claim — recorded in one unbroken take, beginning with the sealed parcel and ending with the saree fully opened. Without it we are unable to verify the claim and cannot process a return.
The saree must be unused, unwashed, unstitched, with all tags intact and in its original packaging.
What we are unable to accept
- Colour variation. Studio lighting, screen brightness and phone display settings all change how a shade appears. This note appears on every product page. A minor difference in colour is not a defect.
- Change of mind, or a saree that did not suit the occasion.
- Sarees that have been worn, washed, altered, stitched, or had the fall or pico done.
- Anything reported more than 48 hours after delivery.
- Sarees bought during a sale or festive promotion — these are exchange or store credit only.
Cash on Delivery orders
COD orders are eligible for exchange or store credit rather than a cash refund. Shipping charges actually incurred, both ways, are deducted from any credit issued.
Prepaid orders remain eligible for a full refund wherever a claim is valid.
Refusing a COD parcel at the door does not cancel the order. Where parcels are repeatedly refused, we may disable Cash on Delivery for future orders from that address.
If the fault is ours — a damaged saree, or the wrong one sent — we will make it right regardless of how you paid.
Refunds
Once your return reaches us and passes inspection, prepaid refunds are processed within 5–7 working days to the original payment method. Store credit is issued as soon as the return is approved and never expires.
Exchanges
Exchanges are subject to availability. Where the piece you want is no longer in stock, we will offer store credit of the same value.
Raising a request
Write to hello.koshnika@gmail.com or message us on WhatsApp at +91 91080 12617 within 48 hours of delivery. Please include your order number and the unboxing video.
We read every message ourselves and reply to all of them.
Koshnika · 235, Binnamangala, 13th Cross Road, Indiranagar, Bengaluru, Karnataka 560038